Refund Policy
Effective Date: 20-12-2024
At Elite Bundles, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please read our refund policy below for guidance.
Eligibility for Refunds
- To be eligible for a refund, the item must be unused, in its original condition, and returned within 14 days of receipt.
- The item must be returned in its original packaging, along with proof of purchase (e.g., order confirmation or receipt).
- Certain products may not be eligible for refunds, such as:
- Personalised or customised items.
- Items marked as “Final Sale” or “Non-Refundable”
How to Request a Refund
- Contact our customer service team at [insert email] within 14 days of receiving your order.
- Provide your order number, details of the item(s) for which you seek a refund, and the reason for the request.
- Our team will review your request and provide you with a return authorisation and instructions for sending the item(s) back.
Return Shipping
- The customer is responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
- We recommend using a tracked shipping service to ensure the safe return of the item(s).
Processing Refunds
- Once your returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days, and the amount will be credited to your original method of payment.
Non-Refundable Items
Gift cards and items purchased on promotion or sale are non-refundable unless they are damaged or defective upon receipt.
Exchanges
If you wish to exchange an item for a different size or variant, please contact us at [insert email] to arrange an exchange where applicable.
Damaged or Defective Items
In the event you receive an item that is damaged or defective, please notify us within 7 days of receipt. Provide photos and a description of the issue for prompt assistance.
10. Contact Us
For any questions or concerns regarding our refund policy, feel free to reach out to us at @elitebundles.com
